FAQs

Pixelwala's Liability?

Pixelwala.com does not accept any responsibility for third party services or service providers. For example, photographers are responsible for the quality of photos. Pixelwala.com is a services marketplace, helping customers to connect with photographers. At no time shall Pixelwala.com be held responsible for acts of misdemeanor/omission and personal affairs of either the customer or the photographer. For example, Pixelwala.com shall not be held responsible for ensuring the safety of your personal belongings, equipment’s, etc. at any time before, during or after the completion of the service. Please go through the terms and conditions of the Website before you proceed with the booking.

 

Is it safe?

Pixelwala works with PayU, one of India's top payment gateways. PayU has 128 bit secured

 

Is it safe to transact on pixelwala.com?

Pixelwala.com provides secured payment options for the customers to book a package and customer can enjoy interest free credit using their credit card. Your money is safe with pixelwala.com and will be transferred to the service provider’s account only after completion of the service. If the payment gets declined on given credit card number (s), the customer will be informed as soon as possible. In such case the customer may need to speak with his/her respective credit card company for rectification and/or provide alternate credit card number. Should there be any error on while booking a package;
The customer should report the same within 24 hours of the incident.
Customer Service Helpline: +91 7222919191
Customer Support Email: support@pixelwala.com  

 

What are pixelwala's service costs for this?

For the lack of better words, Its Free!!. There are absolutely no hidden costs, or additional charges that pixelwala.com charges you. What you see is what you pay, and what you see is what you get. You are not expected to pay anything additional either online or offline. Should there be any such case where you face any extra charges, do report the same to us on support@pixewala.com

 

How do I check availability of Service providers?

You can Check real time availability ONLY on pixelwala. All vendors those are booked on specific dates block themselves on the Calendar in Pixelwala. Thus, your search will only list those vendors who are available on the date and time specified by you.

 

How do I contact him?

Service provider contact details are instantly emailed to you and your details are sent to the service provider as soon as you book a package. Order confirmation carries clear information of the package booked, so it’s clear to both parties on what’s on offer.   

 

What happens if he doesn’t show up ?

In case of such an unfortunate event, pixelwala will try to arrange a back-up on a best effort basis. Such an event has not occurred in the history of pixelwala's bookings yet. On a best effort basis, we will try to keep it that way.

 

How do I trust them? How do I know they are genuine service providers?

We only invite professionals who have a strong track record of service quality. We screen through a combination of media searches and reference checks. On pixelwala, portfolios of service providers are verified. Portfolio check ensures quality of professionals on the website. Identity verification is also done prior to listing on the website.

 

What services does the vendor offer for this price ?

Each package clearly lists the services on offer, the price and the Service duration. In certain cases, it wi also list the equipment that would be used. If you have any special customized requirements, please request for a quote.

Also, only the photographers available on the specified dates are listed. You can check availability and book the service provider instantly.  

 

How can I talk to the Service Provider? Why no contact details.

We recommend that you search and shortlist down to a few professionals based on your needs. Compare, review them based on previous work done, prices, ratings and packages offered. Once you have all the information you seek, it will be easy for you to take an informed decision.

We share the contact details of the vendor and the customer, once a booking has been confirmed.

 

Why pay on pixelwala ?

 For customers, the biggest challenge today is to get a variety of photographers, who work he can compare, review prices and then take an informed decision. Also, there are delays in service, Submission of photos etc. Pixelwala acts as a custodian and holds your money in an escrow account. 50% payment is made to the photographer only after the shoot has been completed and the rest after he has fulfilled all the deliverables mentioned in his package.

 

What’s a one day duration , will I be charged extra for an hour.

 One day is 8 hours of shooting / service time. Minor variations will be handled by your pro, but for significant overruns, you will be charged extra. You can discuss this with your pro at the event, in case you expect an overrun.   

 

If I need more albums, soft copies, other services etc, what should I do ? - Do i pay him or Pixelwala ? If yes how much ?

You can see more details or request customizations if your requirement is very different. For minor increases, we recommend, you buy the package and discuss the rest with the Service provider. For eg. Additional albums, soft copies etc can be obtained on discussion and extra cost as relevant. You pay only package price on Pixelwala. Additional deliverables can be directly procured from the service provider.

 

What happens if I change my mind ?

Please refer to our refund policy, which applies on all cancellations or refunds here.

 

How can Pixelwala help me find a better package/price?

You can help yourself. The platform is set up as a self service product that will help you find what you are looking for in minutes. In addition our job managers will help you wade through minor nuances like specific customizations, detailing, or any other info you are looking for. Please feel free to browse through the site, shortlist photographers, review their portfolios, compare prices and then book in peace.

Booking a photographer has never been easier.

 

 What if the Service provider does not show up?

 In case of such an unfortunate event, pixelwala will try to arrange a back-up on a best effort basis. Such an event has not occurred in the history of pixelwala's bookings. 

 

What kind of deliverables does the photographer provide?

 You can see clear Deliverable information on each package. You can see more details or request customizations if your requirement is very different. For minor increases, we recommend, you buy the basic package and discuss the rest with the Service provider. For eg. Additional albums, soft copies etc can be obtained on discussion and extra cost as relevant.